1Q. What are the skins?
A Skin / Wrap is a decorative type of sticker that is precisely cut into the contours of your digital device. They’re made of thin sheet-like paper, with adhesive on the other side.

2Q. How do planet skins customize it?
Planet Skins introduces customized mobile skins for your mobile phones, laptops, wireless buds, and much more. We tailor them according to your desires, turning it into a magnificent fashion statement. We adhere to high standards of quality where our skins not only give a stunning look but also protects your mobile from scratches and gives a strong grip so you don’t drop your phone ever again.

3Q. What are the Payment options available?
We accept all kinds of Debit/Credit cards, Net Banking, UPI Wallets such as PhonePe, Ola Money, Amazon Pay, & Google pay, whichever convenient.

4Q. Do you offer a refund policy?
Yes. We do offer a 10 days refund warranty unless delivered defective product from your side. 
 
5Q. What are your shipping options?
For domestic shipping, we are partnered up FedEx, DHL, Xpressbee, Delhivery, etc. depending on the fastest courier service available to deliver your package of happiness to your doorstep.  

6Q. Are the skins re-usable?
No. they are not. The skin may deform and flatten out in shape once removed. However, they can be easily fixed at the time of application. We assure the durability up to 1 year if you’re not planning to remove it. Try it by yourself! *Wink Wink*

7Q. Coverage area – How does the skin cover the body of the device?
The skin hugs your mobile phone precisely overall cuts of the power button and volume ones on a perfect ratio without making it look bulky. Watch our tutorials on how to apply from our ‘How to Apply’ page and there you go! You don’t need to run to a professional for a simple application anymore.

8Q. How to get rid of the bubbles if there are any
Follow the instructions carefully as shown on the manual or simply watch our tutorial. But, if you see a bubble again, gently push it away with your thumb to its nearest opening.

9Q. Can I charge my device using a wireless charger?
Yes, of course! Our skins do not affect the wireless charging of your mobile phone at any cost. It will function normally even while using a wireless charger or NFC.

10Q. Will my touch sensors work even after application?
Yes. Our skins are designed with touch-sensitivity and are fully compatible with any electronic device, especially air buds where tapping changes songs or pauses the song.

11Q. I can’t find my device variety on your list.
Just leave a message in our inquiry box and we will deliver it!

12Q. How do I apply the skin?
Please watch our tutorial on ‘how to apply’ based on your device at the top of this page or on YouTube or our social media. Like our channel/page too! Enjoy!

13Q. Can I re-align the skin if needed?
Yes. Just peel gently and re-apply it gently. It must do the job.

14Q. How do I place an order?
Now that you’re already at our website, go and select your device for which you’re looking for a Planet Skins’ skin. Go to our collection and choose a skin that you like. Then, add your product (s) into your shopping cart. Once you’re done selecting, head onto the payment options. Enter your payment and shipping details (Don’t worry, we won’t disclose it to anyone). If you want to place your order through Cash on Delivery, feel free to click on the option. Complete the transaction. If you’re an international customer, you can pay through PayPal. Once your payment is processed, you will receive an order confirmation receipt to your mobile number and your email. There you go! Your order is placed.

15Q. Do you accept COD orders?
unfortunately no, as you are aware from current situation most of the transactions are digital and to maintain customer satisfaction we prefer online payment methods. Moreover, most customers are unavailable at the time of delivery or fail to readily make a payment which is inconvenient for both customer and the courier person since he has to take the order back.

16Q. How do I use promo codes?
Yes. Please enter the coupon code at the checkout page.

17Q. What happens when I place an order?
Once you place your order, we review your order within 12 hours and process it within 24 hours from the date of order. You will receive your tracking details as well as other updates on the registered mobile number which you entered while placing order. 

18Q. How can I check my order status?
To check your order status, go to the home page, enter your order number or tracking number. Then, check your order’s status. Or, you may straight away go to the courier website, enter the AWB number and track your order. Or even simpler, drop us an email and we’ll notify your order status.

19Q. How many days will you take to ship my order?
A minimum of 12 hours and a maximum of 36 hours.

20Q. How many days will it take for the shipment to arrive?
Due to the ongoing pandemic crises, your order might be delivered anytime in a week.

21Q. I cannot track my order. What do I do?
Drop us an email and we’ll help you out.

22Q. How many types of payments do you offer?
We offer Debit/Credit cards, Net Banking,UPI mode payments like PhonePe, and Google pay.

23Q. Is GST inclusive or exclusive?
It is inclusive of the MRP displayed on our website.

24Q. Am I being charged for shipping?
We offer Free Standard Shipping for all our orders.


25Q. COVID-19 Safety Precautions
Considering the ongoing pandemic crisis, we are adhering to all safety precautions and regulations to stop the spread of the virus. We wear masks onsite and constantly use sanitizers while packaging and ensure safe delivery. 

26Q. How do I cancel my order?
If you have an account, please login in and go to ‘My Orders’. Select the order you want to cancel. If you don’t have an account, drop us an email via ‘Contact us’ page  to get your order cancelled. 

27Q. I ordered the wrong device. What do I do?
Kindly go to our website and cancel your order and re-order your desired device. If your order is delivered already, you will need to pay the shipping charges. But, you will be given a 40% discount on your next order. 

28Q. I want to change my order. What should I do?
1. If your order is not shipped, please cancel and re-order.
2. If your order is shipped: cancel and re-order with 40% discount on second shipping and full payment of shipping for the first one.
3. You received it, Not happy with it, the late realization you ordered the wrong one, no problem. Return request, order new one, avail 40% discount on second shipping charges.

29Q. I cancelled my order. Why am I being charged for shipping?
Please read through the cancellation, return, and refund guidelines. 

30Q. Is my payment secure?
Yes. Of course.

31Q. How are your clear cases different than others?
A clear/transparent mobile case retains your mobile’s beauty while protecting your phone from mishaps and you can Still flaunt your charming new skin! 

32Q. Can I choose not to order a clear case?
Yes. We have plenty of phone accessories. 

33Q. How does the clear case help me?
Skin doesn’t offer as much protection as a case does so we came up with our cases which will give you lots of protection and also the charm a skin has.

34Q. Protection level of a clear case
We sell premium quality cases that provide 100% protection for your mobile. Get one for yourself and tell us what you feel. 

35Q What is the clear case made of?
We use Rubber/ Silicon type soft case.

36Q. My coupon code does not work. What do I do?
Write to us and we will help you out.

37Q. How much time do you take to process support queries?
We will get in touch with you in 24-48 hours.